Speaking, Moderation and
Media helping shape
industry conversations.

Drawing from the TransUnion Debt Collection Industry Report and the Consumer Stress Index, this session explores consumer behavior, technology adoption, and where recovery economics are headed for creditors and the agencies that support them. Attendees leave with five data points that can immediately influence planning and decision-making.

I once banned AI in my own marketing company. Then I spent more than 350 hours on prompt engineering and understood the right way to use it.

This session explores everything that changed after that from separating practical automation from marketing hype to understanding where AI creates value inside collections operations and where it doesn’t.

The biggest compliance risks aren’t always written into the regulations, they often emerge in how they’re interpreted and enforced. This session examines CFPB direction, state activity, and the practical steps organizations can take before the next enforcement cycle. Every discussion is grounded in publicly documented advocacy work, not speculation.

Collections has a story problem, and most firms make it worse by staying silent. Drawing from years of building industry-first platforms, this session explores what effective marketing looks like in a highly regulated space, why reputation matters, and how organizations can build trust without sacrificing authenticity.