More than two decades helping shape the receivables industry.

I have spent more than 20 years in the receivables industry, and I have had the opportunity to see it from almost every angle. Over the years, I bought debt portfolios. I built a compliance company and sold it. I worked on countless consulting projects for creditors and industry stakeholders as well.

Understanding what separates good operations from great ones has shaped the businesses I’ve built, the research I publish, and the conversations I continue to have today. And somewhere along that journey, I started asking questions for a living, which turned out to be the most useful seat of all.

Explore the researchExplore the research

Building things

Building organizations that solve real problems is something I have always enjoyed. That instinct led me to build several companies serving different parts of the industry.
I founded ComplyARM to bring structure to compliance management and sold it in 2019. Branding Arc, my marketing and technology firm, continues to help agencies, law firms, and technology companies grow through specialized marketing.
And I built ReceivablesInfo.com because the industry needed a place to tell its own story. Today, I also advise organizations on strategy and operations through Lynn Partners, my consulting firm.

Where I started

I came into this industry on the buying side, purchased debt portfolios and quickly realized that two agencies could work the same paper and produce very different outcomes.

That realization triggered the question, why?

And that question has stayed with me ever since.

Behind the Microphone

In 2019, I sat down to record a conversation with someone I respected in the industry. I didn’t know it would become the Receivables Podcast.

More than 300 episodes later, I’ve spoken with founders, regulators, technologists, and operators who are shaping how America approaches consumer debt. The questions have evolved, but the reason for asking them hasn’t.

Association Work

I’ve been fortunate to serve as President of the Receivables Management Association International and continue to stay active through committee work and engagement with organizations including ACA International and NCBA.

Building things

Building organizations that solve real problems is something I have always enjoyed. That instinct led me to build several companies serving different parts of the industry.
I founded ComplyARM to bring structure to compliance management and sold it in 2019. Branding Arc, my marketing and technology firm, continues to help agencies, law firms, and technology companies grow through specialized marketing.
And I built ReceivablesInfo.com because the industry needed a place to tell its own story. Today, I also advise organizations on strategy and operations through Lynn Partners, my consulting firm.

Where I started

I came into this industry on the buying side, purchased debt portfolios and quickly realized that two agencies could work the same paper and produce very different outcomes.
That realization triggered the question, why?
And that question has stayed with me ever since.

Behind the Microphone

In 2019, I sat down to record a conversation with someone I respected in the industry. I didn’t know it would become the Receivables Podcast.

More than 300 episodes later, I’ve spoken with founders, regulators, technologists, and operators who are shaping how America approaches consumer debt. The questions have evolved, but the reason for asking them hasn’t.

Association Work

I’ve been fortunate to serve as President of the Receivables Management Association International and continue to stay active through committee work and engagement with organizations including ACA International and NCBA.

Off the clock

Life Outside the Industry

When I’m not working, you can find me traveling the world and trying to learn something new.

From AI and technology to golf, and everything in-between, I always look for opportunities to learn from the people around me and the cultures I am lucky enough to visit.

Credentials