Adam Parks
7 Debt Relief Options Every Collector Should Know
Did you know that over 64 million Americans currently have debt in collections? That number isn’t just a statistic—it’s a signal to every collector, creditor, and debt buyer that we [...]
The Future of Debt Collection: Why AI, Payments, and Consumer Trends Can’t Be Ignored
Can AI in debt collection truly reshape the way collection agencies and debt buyers operate, or will it simply amplify what we’re already doing? That’s the question I’ve been thinking [...]
Why Medical Debt Credit Reporting Still Matters for Our Industry
Should medical debt credit reporting stay on consumer files, or should it be removed altogether? It’s a question I’ve heard more times in the last few years than in [...]
Why Accurate Credit Reporting Is Essential for Lending Confidence
Why Accurate Credit Reporting Matters Now When was the last time you thought about how much you rely on the importance of accurate credit reporting in your daily life? [...]
Digital-First Borrower Engagement in Debt Collection: Why It Matters Now
Is artificial intelligence in debt collection just a buzzword—or is it the foundation for a new borrower engagement model? The numbers tell us the answer is already here. Zendesk’s [...]
Turning Data into Decisions: How Actionable Intelligence Is Redefining Collections Leadership
In our industry, we’ve always had access to plenty of data, but to date, most teams are still asking the wrong question. It’s not “Do we have the data?” [...]
The M&A Mindset: How Smart Agencies Stay Ready for What’s Next
Every few years, the receivables industry shifts gears. Markets tighten, valuations dip, and investors pause. But this is all until the cycle turns again. That turn is happening now. [...]
Why AI Adoption in Collections Will Always Be About People
Every few years, a new technology promises to change everything in collections. But no matter what tool comes along, the truth that it is the people who make the [...]
Economies of Scope in Debt Collection: Leveraging the Same Infrastructure for New Opportunities
When I sat down with Larry Costa, President of Capital Management Services, on Receivables Podcast, he shared a perspective many agency leaders overlook: “I migrate these people with the [...]
Why cybersecurity readiness has become a leadership test
If you’re responsible for a business today, responding to security threats is no longer a technical concern you can delegate and forget. It has become a leadership discipline that [...]
